Question 1

How quickly can we start getting bookings?

Accepted Answer

With our Base Preparation – which includes a deep clean, staging, photography, and listing optimization – we can have your property live for bookings in about 2 weeks. The Elite Preparation depends on the amount of work required and the services selected. Design and furnishing are the most time-intensive.

Question 2

Do we need to sign a contract?

Accepted Answer

When we service your property under our Hosting Operations, it does not obligate you to a long term. When we engage with you under our Leasing Agreement, the benefit to you is predictable income under a contract term from six months to three years.

Question 3

Do we need to let the property be available to guests all the time?

Accepted Answer

We can limit the length of your booking window that is available to guests – though we usually recommend at least 180 days out. And you can always book personal stays for you and your family. We do limit the number of days you can stay in any given period.

Question 4

Are there certain items we need to provide for guests?

Accepted Answer

We have a complete list of recommended items to create a great guest experience. When we get started, we can provide that list to you for your procurement, or you can hire us to do the shopping for you.

Question 5

What about consumables like toilet paper and kitchen supplies?

Accepted Answer

We check and replace all consumables as needed between each guest as part of our housekeeping service. The checklist of consumables specific to your property is part of our Hosting Operations.

Question 6

How is the property kept secure?

Accepted Answer

We check and inspect your property before and after each guest. Our standard check-in/check-out process uses either a keypad lock or a key lockbox. Our Elite Preparation service includes Wi-Fi door locks and an exterior video camera.

Question 7

How do you vet/screen potential guests?

Accepted Answer

We have specific guest requirements we implement on our listings. This makes it very difficult for a guest to book that does not meet these requirements. We also collect identification from each guest at booking.

Question 8

What responsibilities do we have for the property?

Accepted Answer

You can handle all utilities and maintenance or we can handle everything for you – depending on our arrangement. We can work directly with your Internet service provider, utility companies, and all other maintenance professionals you need – such as yardwork, HVAC, pool/hot tub. Either way, we ensure all services are kept current.

Question 9

Do we need to allow pets?

Accepted Answer

It is ultimately at your discretion. Should you choose to list as pet-friendly, guests who bring pets will be required to pay a non-refundable pet fee, and will also be covered by damage insurance or an additional cash damage deposit.

Question 10

Is property damage covered?

Accepted Answer

Our housekeepers and maintenance professionals are trained to look for any signs of damage and to photograph it and report it immediately. If there is damage or breakage, we notify you, file a claim, and keep you updated throughout the process.

Question 11

Do we need to carry any additional insurance?

Accepted Answer

We recommend you carry Short Term Vacation Rental Homeowners Insurance.

Question 12

How do we get paid?

Accepted Answer

Our standard arrangement is a Leasing Agreement that pays you a guaranteed monthly base rent along with additional rent determined by guest occupancy. You have full visibility into the financial performance of your property via our robust owner dashboard. With our Host Consulting Operations, you pay us a percentage of the guest revenue you collect dependent on our services you select to use.

FAQ